Customer Service Agent

Twin Peaks Lodge & Hot Springs, Ouray, CO

Customer Service Agent at Twin Peaks Lodge & Hot Springs in Ouray, CO. Full-time, 40 hours per week, with day, evening, night, and rotating shifts. The employer marked this job as open to applicants with a criminal record. Duties include front desk, reservations, and guest services; ability to lift 20 pounds and stand during shift required.

What the posting says about criminal records

The employer marked this job as open to applicants with a criminal record.

Last checked Oct 18, 2026. Policies can change, so confirm with the employer before you apply.

Overview

Twin Peaks Lodge & Hot Springs seeks a Customer Service Agent to handle guest inquiries, bookings, and front desk operations. The role involves phone, email, and chat support, cash handling, and computer system use. The employer says people with a criminal record are encouraged to apply. Full-time with flexible scheduling and on-the-job training.

Requirements

• High school diploma or equivalent
• Computer skills required
• Customer service or hotel experience preferred
• Ability to lift up to 20 pounds and stand during shift
• Excellent communication and problem-solving skills
• Friendly demeanor and multitasking ability

Benefits

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off

Job details

Location

Ouray, CO

Pay

$20 to $25 per hour

Job type

Full-time

Industry

Customer Service and Office

Posted

Oct 11, 2026

Drug test

Not stated