Customer Service Representative

Columbian Financial Group, Johnson City, NY

Columbian Financial Group is hiring a Customer Service Representative in Johnson City, NY offering $38,500.00 to $43,000.00 per year. The employer says people with a criminal record are encouraged to apply. The role begins on-site with potential for hybrid or remote work, requiring extended periods of sitting, phone work, and daily computer use.

What the posting says about criminal records

The employer marked this job as open to applicants with a criminal record.

Last checked Oct 14, 2026. Policies can change, so confirm with the employer before you apply.

Overview

Columbian Financial Group is seeking a Customer Service Representative to provide extensive assistance to policyowners and agents via telephone and written inquiries. Duties involve handling high-volume calls, problem-solving, policy interpretation, and processing billing and policy record changes. The position starts fully on-site with the potential to transition to a hybrid or remote schedule once training and performance goals are achieved.

Requirements

• Minimum one year of customer service experience
• General office experience
• Willingness to take and pass two self-study LOMA exams within 2 years of hire
• Typing and entry-level computer skills including Microsoft Office
• Ability to commute to Johnson City, NY

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Job details

Location

Johnson City, NY

Pay

$38,500 to $43,000 per year

Job type

Full-time

Industry

Customer Service and Office

Posted

Sep 30, 2026

Drug test

Not stated