Help Desk Technician
Alabama Supercomputer Authority, Huntsville, AL
Help Desk Technician at the Alabama Supercomputer Authority in Huntsville, AL. Third shift, open until filled. The employer marked this job as open to applicants with a criminal record. State job with all state benefits; no drug test or E-Verify mentioned.
What the posting says about criminal records
The employer marked this job as open to applicants with a criminal record.
Last checked Oct 18, 2026. Policies can change, so confirm with the employer before you apply.
Overview
The Alabama Supercomputer Authority seeks a Help Desk Technician for its 24x7 Network Operations Center in Huntsville. The role is the first point of contact for clients reporting network, connectivity, hosting, server, application, PC, and printer issues. Duties include frontline troubleshooting, monitoring alerts, documenting incidents, and escalating complex problems. The employer says people with a criminal record are encouraged to apply.
Requirements
- High School Diploma or GED; Associate degree in IT, Computer Science, or related field preferred
- Prior experience in customer support, help desk, or technical support role; NOC or network support experience a plus
- Familiarity with network/system monitoring tools and ticketing platforms
- Strong verbal and written communication skills
- Comfort operating in a fast-paced, 24x7 support environment
- Third shift availability
Benefits
- State benefits
Job details
- Location
- Huntsville, AL
- Job type
- Full-time
- Industry
- Technology
- Posted
- Oct 1, 2026
- Drug test
- Not stated