Hotel Guest Service Representative

Hampton Inn & Suites, Greenfield, MA

Guest Service Representative at Hampton Inn & Suites in Greenfield, MA. Full-time or part-time, from $17.50 per hour. The employer marked this job as open to applicants with a criminal record. Duties include front desk check-ins, billing, and guest requests.

What the posting says about criminal records

The employer marked this job as open to applicants with a criminal record.

Last checked Oct 17, 2026. Policies can change, so confirm with the employer before you apply.

Overview

The role covers day-to-day front desk duties such as answering calls, checking guests in and out, managing billing and payments, and handling guest questions and complaints. The representative coordinates with housekeeping and maintenance, keeps records of guest communications, and helps train new staff. Pay starts at $17.50 per hour with full-time and part-time schedules available.

Requirements

• Provide superior guest service with excellent communication skills
• Manage front desk duties including check-ins, check-outs, and billing
• Handle guest concerns and complaints promptly and courteously
• Maintain proficiency in brand computer systems for reservations and billing
• Keep front desk and work areas clean and organized
• Follow guest safety and security policies and procedures

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job details

Location

Greenfield, MA

Pay

$17.50 per hour

Job type

Part-time

Industry

Food Service and Hospitality

Posted

Oct 7, 2026

Drug test

Not stated