Live Operations Lead, DDfB

DoorDash USA, Remote

DoorDash USA is hiring a Live Operations Lead for DoorDash for Business in Los Angeles, CA. The employer states it follows fair chance laws, considering qualified applicants with arrest and conviction records consistent with local regulations. The role involves customer support, operations, and account management work.

What the posting says about criminal records

The employer states it follows fair chance hiring laws. This is a legal compliance statement and does not necessarily mean records are welcomed, so expect a background check after a conditional offer.

Last checked Oct 15, 2026. Policies can change, so confirm with the employer before you apply.

Overview

The Live Operations Lead supports high value catering orders for DoorDash for Business, using internal tools to assist customers, merchants, and Dashers. Responsibilities include triaging support issues, proactively contacting parties by phone, text, or chat, creating process documentation, and surfacing operational improvements. The role requires 2 or more years of experience in customer support, operations, or account management, and comfort with Mac, G-Suite, and Slack.

Requirements

• 2 or more years of experience in customer support, operations, or account management
• Ability to prioritize varying tasks
• Adaptability to changing priorities and environments
• Critical thinking to resolve situations where procedures are insufficient
• Attention to detail and high quality standards
• Comfort with Mac, G-Suite, and Slack tooling

Benefits

• Premium healthcare
• Wellness expense reimbursement
• Paid parental leave

Job details

Location

Remote

Pay

$24 to $35.30 per hour

Industry

Customer Service and Office

Posted

Oct 12, 2026

Drug test

Not stated