MNGR CUSTOM SERV RM

CEMEX, Decatur, AL

Manager of Customer Service at CEMEX in Decatur, AL. Supervises customer service representatives, schedulers, and shippers, processes orders, and handles customer requests. Requires 5 years of dispatching, scheduling, and shipping experience, with some after-hours and weekend work. CEMEX states it will consider qualified applicants with criminal histories consistent with fair chance laws.

What the posting says about criminal records

The employer states it follows fair chance hiring laws. This is a legal compliance statement and does not necessarily mean records are welcomed, so expect a background check after a conditional offer.

Last checked Oct 23, 2026. Policies can change, so confirm with the employer before you apply.

Overview

CEMEX is a leader in the building materials industry. The Manager of Customer Service will oversee the dispatch department, supervise line employees, and ensure orders are scheduled properly. The role involves customer interaction, reporting, and implementing company policies. Requires 5 years of relevant experience and availability for after-hours and weekend work.

Requirements

• 5 years experience in dispatching, scheduling, and shipping in a similar industry
• 3 to 5 years managing a ready mix dispatch department a plus
• Bachelor's degree a plus
• Effective written and oral communicator
• Detail oriented with strong organizational skills
• Proficient in Microsoft Office Programs

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid Time Off
• Holiday Pay
• Comprehensive wellness program

Job details

Location

Decatur, AL

Industry

Construction and Skilled Trades

Posted

Oct 22, 2026

Drug test

Not stated