Operations Manager

Graduate by Hilton New Haven, New Haven, CT

Operations Manager at Graduate by Hilton New Haven, overseeing Front Office, Food and Beverage, and Housekeeping. Pay is $72,000 to $78,000 per year, with health insurance, 401(k), employee discount, and paid time off. The employer marked this job as open to applicants with a criminal record. Must have front desk or housekeeping supervisory experience in a hotel.

What the posting says about criminal records

The employer marked this job as open to applicants with a criminal record.

Last checked Oct 19, 2026. Policies can change, so confirm with the employer before you apply.

Overview

The Operations Manager coordinates hotel operations across Front Office, Food and Beverage, and Housekeeping, supporting the General Manager and leading team members. Duties include training, guest feedback response, hiring support, performance reviews, inspections, and supply ordering. The role requires availability 24/7 for guest or employee emergencies and familiarity with union contract terms. The employer says people with a criminal record are encouraged to apply.

Requirements

• Front desk and/or housekeeping experience at supervisory level or more in a hotel setting
• Available 24/7 for guest or employee emergencies
• Able to participate in Manager on Duty program
• Able to conduct training and performance reviews
• Able to perform daily, weekly, and monthly property inspections
• Familiarity with union contract terms and grievance handling

Benefits

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Job details

Location

New Haven, CT

Pay

$72,000 to $78,000 per year

Job type

Full-time

Industry

Food Service and Hospitality

Posted

Sep 24, 2026

Drug test

Not stated