Order Fulfillment/Customer Service Specialist

Bona USA, Monroe, NC

Order Fulfillment and Customer Service Specialist at Bona USA in Monroe, NC. Full-time, Monday to Friday, 10:30 am to 7:00 pm, at least 40 hours per week. The employer marked this job as open to applicants with a criminal record. A pre-employment drug screen and background verification check are required.

What the posting says about criminal records

The employer marked this job as open to applicants with a criminal record.

Last checked Oct 14, 2026. Policies can change, so confirm with the employer before you apply.

Overview

Bona USA is hiring an Order Fulfillment and Customer Service Specialist to process warehouse orders and outbound loads for its distribution services. The role works closely with warehouse department heads, account services, and transportation to meet division objectives and ensure on-time shipping. The position requires strong Excel skills, including pivot tables and VLOOKUPs, and offers a full-time schedule in Monroe, NC.

Requirements

• High school diploma or equivalent work experience; some college preferred
• 2+ years of experience in customer service, order entry, or account management
• Working knowledge of warehouse order flow concepts
• Experience with WMS and ERP systems; SoloChain a plus
• Highly proficient in Excel with pivot tables, VLOOKUPs, search functions, conditional formatting
• Ability to commute to Monroe, NC 28110

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Job details

Location

Monroe, NC

Job type

Full-time

Industry

Warehouse and Logistics

Posted

Oct 9, 2026

Drug test

Required