Appointment Clerk

Kaiser Permanente, Los Angeles, CA

Appointment Clerk position based in Los Angeles, CA with an on-call day schedule. The employer states it follows fair chance laws and notes criminal history may impact job duties involving confidential records or patient access. Candidates must complete required skills assessments and have customer service experience.

What the posting says about criminal records

The employer states it follows fair chance hiring laws. This is a legal compliance statement and does not necessarily mean records are welcomed, so expect a background check after a conditional offer.

Last checked Oct 12, 2026. Policies can change, so confirm with the employer before you apply.

Overview

Kaiser Permanente is seeking an Appointment Clerk to assist members in a high-volume call center environment. The position involves scheduling appointments, routing urgent calls to medical staff, and performing clerical tasks. Work is located at the Baldwin Hills Crenshaw Medical Offices on an on-call basis.

Requirements

• High school diploma or equivalent
• One year of customer service experience, preferably in healthcare
• Passing score on Customer Care Simulation assessment within one year
• Passing score on Service Orientation Assessment
• Passing score on Proofreading Assessment for non-KP employees
• Effective verbal and written communication skills in English

Job details

Location

Los Angeles, CA

Pay

$29.57 to $32.76 per hour

Industry

Healthcare and Social Services

Posted

Oct 9, 2026

Drug test

Not stated