Appointment Clerk
Kaiser Permanente, Woodland Hills, CA
Appointment Clerk position in Woodland Hills, CA, offering part-time hours across Monday, Tuesday, and Friday day shifts. The employer states it follows fair chance laws and assesses criminal history in relation to job duties. Candidates must complete required pre-hire assessments including a customer care simulation and proofreading test.
What the posting says about criminal records
The employer states it follows fair chance hiring laws. This is a legal compliance statement and does not necessarily mean records are welcomed, so expect a background check after a conditional offer.
Last checked Oct 11, 2026. Policies can change, so confirm with the employer before you apply.
Overview
Kaiser Permanente is seeking an Appointment Clerk to provide member assistance in a high-volume call center environment. Core duties include answering calls, scheduling medical appointments, relaying urgent calls to nursing staff, and documenting messages. This is a regular part-time role based at the Woodland Hills Medical Center.
Requirements
- High school diploma or equivalent
- One year of customer service experience, preferably in healthcare
- Effective telephone communication and interpersonal skills in English
- Passing score on the Customer Care Simulation assessment
- Completion of Service Orientation Assessment
- Proofreading Assessment for non-KP employees
Job details
- Location
- Woodland Hills, CA
- Pay
- $29.57 to $32.76 per hour
- Job type
- Part-time
- Industry
- Healthcare and Social Services
- Posted
- Oct 7, 2026
- Drug test
- Not stated