Tenant Relations Specialist
Hearthway, Inc., Pittsfield, MA
Hearthway, Inc. seeks a full-time Tenant Relations Specialist in Pittsfield, MA, paying $55,000 to $65,000 per year. The employer marked this job as open to applicants with a criminal record. The role involves weekly property visits, evening or weekend emergency calls, and requires a valid driver's license and reliable transportation.
What the posting says about criminal records
The employer marked this job as open to applicants with a criminal record.
Last checked Oct 17, 2026. Policies can change, so confirm with the employer before you apply.
Overview
The Tenant Relations Specialist connects residents and property management, supporting tenant experience, compliance, and financial stability. Duties include resolving concerns, enforcing leases, monitoring rent receivables, and coordinating move-ins and move-outs. The position is full-time, in person, with weekly site visits and occasional evening or weekend emergency calls.
Requirements
- Valid driver's license and reliable transportation
- Ability to respond to evening or weekend emergency calls
- Strong written and verbal communication skills
- Proficiency with Microsoft Outlook, Excel, and Word
- Associate degree in Business Administration, Social Services, or related field, or equivalent experience
- 2 to 5 years of experience in property management, real estate, housing, or social services
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job details
- Location
- Pittsfield, MA
- Pay
- $55,000 to $65,000 per year
- Job type
- Full-time
- Industry
- Customer Service and Office
- Posted
- Oct 15, 2026
- Drug test
- Not stated