Appointment Clerk

Kaiser Permanente, Thousand Oaks, CA

Kaiser Permanente seeks an Appointment Clerk in Thousand Oaks, CA for an on-call schedule. The employer states it follows fair chance laws and notes criminal history directly related to specific job duties could lead to offer withdrawal. Candidates must complete required pre-employment assessments and work varying shifts between 7:00 AM and 4:00 PM.

What the posting says about criminal records

The employer states it follows fair chance hiring laws. This is a legal compliance statement and does not necessarily mean records are welcomed, so expect a background check after a conditional offer.

Last checked Oct 13, 2026. Policies can change, so confirm with the employer before you apply.

Overview

The Appointment Clerk provides high level member assistance by scheduling appointments, handling incoming calls, and composing messages for medical staff in a structured call center setting. This entry-level position is on-call with variable days and hours. Additional duties include updating member demographics, handling inquiries, and performing clerical tasks.

Requirements

• One year of customer service experience in a service-related industry (healthcare preferred)
• High school diploma or equivalent
• Passing score on Customer Care Simulation assessment within one year
• Completion of Service Orientation Assessment
• Completion of Proofreading Assessment for non-KP employees
• Effective verbal and written communication skills in English

Job details

Location

Thousand Oaks, CA

Pay

$29.57 to $32.76 per hour

Industry

Healthcare and Social Services

Posted

Oct 12, 2026

Drug test

Not stated